Terms & Conditions

Websies Ltd is a company registered in England and Wales. These terms govern your use of our website creation and hosting service available at websies.co.

By creating an account and using our service, you agree to be bound by these terms. If you do not agree, please do not use our service.

Websies provides a website creation and hosting service on a monthly subscription basis. The process works as follows:

• You complete an AI-guided creative session to tell us about your business and design preferences
• You choose your design style, upload your assets, and confirm your requirements
• You subscribe to a plan and complete payment
• We build your website based on the information you provided, typically within 7–8 days
• We share the website with you for review — nothing goes live without your explicit approval
• Once approved, your website is deployed and hosted by us for as long as your subscription is active

We may contact you during the build process if we need additional information or clarification. It is your responsibility to check your email (including spam folder) regularly for updates.

Standard Plan: £47 per month. This includes website design, hosting, SSL, SEO optimisation, mobile responsiveness, basic analytics, and customer support.

Add-ons: Additional features may be available at extra monthly cost, such as online payment processing (£5/month) or e-commerce functionality (£10/month). Add-ons are determined during the creative session based on your requirements and are clearly shown before checkout.

• All subscriptions are billed monthly in advance via Stripe
• There are no setup fees, contracts, or hidden costs
• Prices are in GBP (£) and inclusive of VAT where applicable
• We reserve the right to change pricing with 30 days notice to existing subscribers

Cancellation: You may cancel your subscription at any time, with immediate effect. Upon cancellation, you will retain access to your website and dashboard until the end of your current billing period. After that, your website will be taken offline.

Failed payments: If a payment fails, you have 14 days to update your payment method and settle the outstanding balance. If payment is not received within 14 days, your subscription will be automatically cancelled and your website will be taken offline.

Refund guarantee: If for any reason we are unable to deliver the service as described, you will receive a full refund — no questions asked.

Consumer cancellation rights: Under the Consumer Contracts Regulations 2013, you have a 14-day cooling-off period from the date of your first payment. If you request that we begin work on your website within this period, you acknowledge that you may lose part or all of this cancellation right for the services already provided.

Your content: You retain full ownership of all content you provide to us, including text, images, logos, videos, and documents. You must have the legal right to use any content you upload or provide.

Our work: The website design, code, templates, and underlying technology remain the property of Websies Ltd. Your subscription grants you a licence to use the website for as long as your subscription is active.

On cancellation: When your subscription ends, the website is taken offline. This is a hosting and service subscription — similar to renting. You do not retain ownership of the website design or code. Your original content (images, text, documents you uploaded) can be returned to you upon request.

Domain ownership: Your domain name is entirely yours. Websies never registers, purchases, or holds domains on behalf of clients.

If you already have a domain: We will ask you to update two nameserver records in your domain registrar account to point to our infrastructure. We provide clear instructions for this, and can assist via screen share if needed. This is a one-time step.

If you need a domain: We will help you find the best available option and direct you to a domain registrar (such as Namecheap or GoDaddy) to purchase it yourself. There is no charge for this guidance.

Ongoing domain management: Once your nameservers are pointed to us, we manage all DNS settings on our end. You are responsible for keeping your domain active and renewed with your registrar. Domain renewal fees are between you and your registrar — Websies is not involved in that process.

On cancellation: When your subscription ends, we remove your domain from our system. You retain full ownership of your domain and can point it to any other provider at any time.

• Your plan includes 1 major change per month
• Minor edits and reasonable adjustments are included at our discretion
• Additional changes beyond your plan allowance may incur extra charges
• We reserve the right to decline requests that fall significantly outside the original scope of your website
• Change requests can be submitted through your dashboard

You agree not to use our service to:

• Host or distribute illegal, harmful, or offensive content
• Infringe on the intellectual property rights of others
• Distribute malware, spam, or engage in phishing
• Engage in any activity that could damage our infrastructure or other users

We reserve the right to suspend or terminate your service without notice if you breach these terms.

We are committed to maintaining a high standard of service for all subscribers:

• Uptime target: We aim for 99.9% website availability, excluding scheduled maintenance
• Scheduled maintenance: We will provide at least 24 hours notice for planned maintenance that may affect your website
• Support response: We aim to respond to all enquiries within 48 hours
• Change requests: Submitted changes will typically be actioned within 3–5 working days
• Build delivery: New websites are delivered in approximately 7 days on average, subject to the complexity of the project, the completeness of information provided, and response times during the review process

We are not liable for downtime or delays caused by third-party provider issues, force majeure, or circumstances beyond our reasonable control.

To the fullest extent permitted by law, Websies Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of our service, including but not limited to lost profits, business interruption, or data loss.

Our total liability to you for any claim shall not exceed the total amount you have paid to us in the 3 months preceding the claim.

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

We may terminate or suspend your account if you breach these terms, fail to make payment, or engage in prohibited activities. In such cases, your website will be taken offline and no refund will be issued for the remaining billing period.

You may terminate your subscription at any time from your dashboard or by contacting us at melwin@websies.co.

We may update these terms from time to time. If we make significant changes, we will notify you by email. Your continued use of the service after changes take effect constitutes acceptance of the updated terms.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.